In Cerivo Advance, we have three user roles: Superuser, Manager and Learner. The user roles are assigned on a user level, and a user can have multiple roles assigned to them.
- Superuser: full administrative access of your organization's Cerivo Advance environment, including user management, course enrollment, and reporting across the entire organization.
- Manager: can view the progress of learners assigned to them as direct reports.
- Learner: can access courses, track their own progress, and view completed courses and certifications.
In this article, we will deepdive into the Superuser role.
Accessing the Admin hub from Cerivo Advance
Once you log in to your Cerivo Advance learning environment, you will land on the dashboard page. To navigate to the Admin hub, click on the hamburger menu and choose Admin. Only users with Superuser access will have the menu item and access to the Admin hub.
To return to Cerivo Advance (learner experience), click on the Account icon on the top right corner and choose Learner Experience. Under Account is also where you can activate Accessibility settings, Change Password and Logout. Next to the Account icon, you can see Messages and Help & Support. Please note, that these are connected to our platform provider, Absorb. In case of issues, please contact your CSM or Cerivo support: support@cerivo.com.
The Admin hub Dashboard page can be customized with widgets. Choose from the Administrator or Manager template and create and configure shortcuts. You will get insights from your organization's users, overall course enrollment and progress statuses, etc.
The left side menu consists of four items: Courses, Users, Reports, and Setup. Let's have a look at each one.
Courses
Course management in Cerivo Advance consists of Courses, Tags and Course enrollments. You can draw reports from here by selecting the generate report icon. Customize the report by selecting relevant rows and filtering and sorting the columns. You can also save customized report layouts by clicking the report item and pin them.
Courses
The first menu item within course management, Courses, shows all the courses that your organization has access to. View all courses available in the learning platform, including course type, category, status, enrollments, and activity. This report helps administrators manage and monitor course offerings.
By default, all courses are available for both you as a Superuser via the Admin hub. Managers can also enroll their direct reports in courses via the Manager experience. As a Superuser, you can enroll users and create course bundles and curriculums and add different enrollment rules and automation if relevant. Note that editing course content is kept within Cerivo to avoid confusion.
If you have selected a course, the right side Actions menu will allow you to:
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enroll users individually to the selected course by clicking Enroll User. Then, choose the user(s) you want to enroll in the course. You can also enroll them in multiple courses at once by clicking Add Courses, or by selecting multiple courses on the Courses overview.
- view all course enrollments of the selected course and create reports by clicking Course Enrollments.
- view the activity report of the selected course and create reports by clicking View Activity Report.
Cerivo Advance also supports a range of enrollment and learning path options that can help automate training assignments and create a more structured learning experience. While these features are configured by the Cerivo team, we can enable and tailor them to meet your organization's needs.
Examples include:
- Automatic enrollment based on department, location, language, or other user attributes.
- Self-enrollment options that allow learners to enroll themselves in selected training.
- Manager enrollment capabilities, enabling managers to assign training to their teams.
- Learning paths that guide learners through training in a specific order, from foundational to more advanced topics.
- Mandatory prerequisites, ensuring learners complete required courses or certifications before accessing additional training.
- Completion deadlines and reminders to support compliance and training completion targets.
- Approval workflows where training requests require approval from a manager or administrator before enrollment.
For example, we can automatically enroll all employees in mandatory compliance training, assign role-specific learning paths to IT or HR teams, or make optional courses available for self-enrollment.
If you would like to implement any of these enrollment rules or learning path features, please contact your CSM and we can help configure them for your learning environment.
Course Enrollments
To see the Course Enrollments report, choose a course you want to see the enrollments report from the top of the page and then you can view enrollment data on all users. You can also enroll users via the Actions menu here. When selecting a user, you can enroll them to the course and you also have some user management actions here that will be explained in more depth in the next section.
Users
User management in Cerivo Advance consists of Users, Departments, Groups and User enrollments. You can draw reports from each by selecting the generate report icon. Customize the report by selecting relevant rows and filtering and sorting the columns. You can also save customized report layouts by clicking the report item and pin them.
Users
The first menu item within user management, Users, shows all the users in your organization. View and manage all users within the learning platform, including account status and learner information.
This is where you can also manually add users by clicking Add User in the Actions menu on the right. When adding users, you must fill out all the fields that are (Required) including adding a placeholder Password that the user will be prompted to reset in an email that will be sent to them before they log in for the first time. The Department is either the organization's main department or if you have sub-departments, choose the relevant one. You can also Edit User later on to correct or add information.
Make sure that the user is receiving the new user email under Messages and that Is Active is toggled on. Under Account, make sure that the Learner role is toggled on, meaning that the user can access the learner portal, where they take the courses. In case you need to create new users with Manager, Reviewer, or Superuser access, contact your CSM.
When you have selected a user, you have a lot of Actions items on the right side menu. You can, for instance, duplicate or merge the user, view their user transcript, enroll them to courses and view enrollments, activity feed and groups they are in.
Departments
In Departments you can view your organizational structure in Cerivo Advance. Editing or creating new sub-departments is done internally in Cerivo, so in case you need changes, contact your CSM.
Groups
In Groups, you can create user groups based on either manual or automatic assignment rules. For instance, you can create a group for all new hires by creating a rule based on their 'Date Hired' (assuming you have added the field in their user profile). These groups can be used for enrollment and reporting purposes.
User Enrollments
To see the User Enrollments report, choose a user you want to see the enrollments report from the top of the page. You can also enroll users via the Actions menu here. When selecting a course, you can edit the enrollment of the selected user, re-enroll the user, or un-enroll them.
Reports
The Reports menu has multiple different reports on Learner Activity and Progress, Department Progress, Course Activity and Summary, as well as Assessments and Certificates reports.
The reporting provides visibility into learner engagement, course performance, and organizational progress. The reports below are the most commonly used for monitoring learning activity and outcomes.
Most reports include filtering options to refine results, as well as export functionality for sharing, analysis, and record-keeping.
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Learner Activity report
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Track learner engagement across courses, including enrollments, progress, completions, and overall activity.
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Learner Progress report
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Monitor individual learner progress to identify completion status, outstanding training, and learning trends.
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Department Progress report
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View training progress at a department level to understand completion rates, compliance status, and areas requiring attention.
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Course Activity report
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Track learner activity within courses, including enrollment, progress, completion, and engagement trends.
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Course Summary report
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Get a high-level overview of course performance, including enrollment numbers, completion rates, and learner outcomes.
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Assessments report
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Review assessment results, scores, and learner performance to measure knowledge retention and identify areas for improvement.
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Certificates report
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Monitor certificate issuance and completion records to verify learner achievements and compliance requirements.
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Setup
In the Setup menu, you have options Generated Reports, Saved Reports, System Usage and Logins. These reports give you an overview of reports use, system use, and logins.
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Generated Reports
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Access to reports that have been previously exported or downloaded. These can be downloaded in their original format and contain the data captured at the time the report was generated.
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System Usage Report
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An overview of learner engagement across the learning platform, helping administrators understand how different departments are using training resources and identify opportunities to increase participation.
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The report includes metrics such as course completions, enrollments, lessons accessed, instructor-led training participation, and overall learner activity. Results can be filtered to focus on specific departments or usage trends.
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This report is particularly useful for tracking adoption, measuring engagement, and comparing learning activity across departments.
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Logins Report
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Provides insight into learner engagement by tracking login activity across the learning platform. Administrators can use this report to monitor platform usage, identify engagement trends, and understand how frequently users are accessing training over a selected period.
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The report includes details such as login date and time, username, and whether each login attempt was successful. Results can be filtered and exported for further analysis
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- In addition to reviewing login activity, administrators can quickly access related user information, including training history and enrollment records, directly from the report.
Any questions? Contact us at support@cerivo.com!